At Energy311 we respect and take steps to protect your privacy. We strive to make our site a safe environment for everyone who visits and uses Energy311 services. We are committed to providing you the best possible online service and experience as well as the best products and services.
The purpose of this policy statement is to fully share with you:
This policy addresses our practices with respect to our website, but does not address the practices of any website we link to (including the merchants and content providers we link to). This policy is incorporated into, and subject to the terms of, our User Agreement.
If you have any questions regarding this privacy statement, please email support@energy311.com.
Children are not eligible to use our services and we ask that minors do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with your parent or guardian.
When you create an account with us or sign up for services, you provide such personal information as:
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the site, we may collect such information into a file specific to you.
We use information which you provide us to keep track of the Energy311 services you have signed up to receive.
We may also use personally identifiable information about you to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings and to customize our site’s content and layout. We do this in an attempt to improve our site and better tailor it to meet our users' needs.
We may also use personally identifiable information about you to deliver information to you that, in some cases, is targeted to your interests, such as targeted banners and promotions.
We use your email address and, in rare situations your phone number, to contact you regarding administrative notices from time to time.
We use information in the file we maintain about you, and other information we obtain from your current and past activities on the site, to resolve disputes, troubleshoot problems and enforce our User Agreement.
We do not sell or rent any personally identifiable information about you to any third party. We do aggregate personally identifiable information and disclose such information in aggregate to advertisers and for other marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to personally identify you.
Energy311 may offer features on our site where we will by necessity, need to provide some of your information to the third party offering such services. To the extent that that third party requires your information to enable you to use their service, we will notify you of the specific information that will be provided to such third parties. Before you use the service you should evaluate whether you will accept the terms and conditions of the third party service, and give Energy311 the right to pass your information on to that third party.
In addition, we must comply with court orders, information requests from government agencies and regulators and other legal and regulatory processes that may require the disclosure of your personally-identifiable information.
Our site uses cookies to speed navigation, keep track of items, and provide you with custom-tailored content. We also use cookies to remember information you gave us so you don’t have to reenter it each time you visit the site. By showing us how and when Energy311’ Members use the site, cookies also help us see which areas are popular and which are not. Many improvements and updates to the site are based on data such as total number of visitors and pages viewed. Most browsers are initially set to accept cookies. If you’d prefer, you can set yours to refuse cookies. You will still be able to use Energy311' services.
If at any time you would like to change any information in your account, contact us at support@energy311.com
Although your privacy is very important to us, due to the existing legal and technical environment, we cannot ensure that your personally identifiable information will not be disclosed to third parties in ways not described in this policy. Additionally, we can (and you authorize us to) disclose any information about you to private entities, law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate to address or resolve inquiries or problems.
We're always happy to answer your questions and listen to your comments.
By Email:
support@energy311.com
By Mail: